Privacy Policy

 

Effective Date: August 14, 2023

Moonflower Crystal Bar LLC ("us," "we," or "our") is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from [www.moonflowercrystalbar.com] (the "Site").

Information We Collect 

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

  • "Cookies" - Data files that are placed on your device or computer and often include an anonymous unique identifier.
  • "Log files" - Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" - Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

Additionally, when you fill out a contact form on our website, we collect your name and email address. We refer to this as "Contact Information."

When we talk about "Personal Information" in this Privacy Policy, we are referring to Device Information, Order Information, and Contact Information.

How We Use Your Personal Information

We use the Order Information that we collect to:

  • Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
  • Communicate with you regarding your orders and inquiries.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising related to our products or services, in line with the preferences you have shared with us.

We use the Contact Information to:

  • Respond to your inquiries and requests.
  • Send updates regarding our products, promotions, and services based on your preferences.

We use the Device Information to:

  • Help us screen for potential risk and fraud (in particular, your IP address).
  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
  • Assess the success of our marketing and advertising campaigns.

SMS & Email Marketing Communications

If you provide your phone number and/or email address through our Site, you may opt-in to receive marketing communications, promotions, and updates from Moonflower Crystal Bar LLC via email and SMS.

  • Opting In: By signing up, you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Message and data rates may apply.
  • Message Frequency: The number of messages you receive will vary based on promotions, restock alerts, and order updates.
  • Opting Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email. You can opt out of SMS messages at any time by replying STOP to any message. Standard carrier rates may apply.
  • Help & Support: If you need assistance, reply HELP to any SMS message or contact us at [moonflowercrystalbar@gmail.com].
  • Carrier Disclaimer: Wireless carriers are not responsible for delayed or undelivered messages.

For more details on how we handle your data, please refer to the full Privacy Policy.

Sharing Your Personal Information

We will never sell or share your Personal Information with third parties for their own marketing purposes. Your privacy is important to us. We only use your information to fulfill orders, improve our services, and provide personalized customer experiences.

However, we may share your information with third-party service providers (such as payment processors and email marketing platforms) strictly to fulfill the services outlined in this policy.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at the email provided below.

Additionally, if you are a European resident, please note that we process your information to fulfill contracts we might have with you (for example, if you place an order through the Site) or otherwise to pursue our legitimate business interests listed above. Please also be aware that your information will be transferred outside of Europe, including to the United States and Canada.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request that we delete it.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to request data deletion, please contact us by email at moonflowercrystalbar@gmail.com.

Last Updated: February 10, 2025